706-546-6639 or 800-417-6639
FREQUENTLY ASKED QUESTIONS
How Do I Place An Order For Foreign Currency?
Complete and submit the Currency Order Request form found HERE on this website. Upon receipt we will contact you by telephone and arrange the details of your order. We will then confirm your order by email. Once you receive the email and are satisfied with the order you mail us your personal check for payment (and photocopy of your drivers license if you need immediate delivery – see below).
Do You Charge Any Fees For A Foreign Currency Order?
who obtain foreign currency at our office in
Can I Pay By Credit or Debit Card?
No. We only accept personal checks for foreign currency payment. Credit and debit card companies charge a fee for card use and we would rather keep our currency rates as low as possible and pass the savings on to you.
How Often Do You Set Your Rates For Foreign Currency?
Generally, we adjust our exchange rates for foreign currency to current market conditions once a day, usually in the morning. However, if for some reason there is turmoil in the international market causing a significant change in an earlier posted rate we reserve the right to make a corresponding adjustment to our posted rates. The daily rate you find posted at this website will be the rate you will be charged when you place your order during that particular day.
When Can I Expect to Receive My Foreign Currency?
It depends. We will send the foreign currency to you by U.S. Certified mail as soon as your payment funds are verified. Shipment to you can also be made through FedEx by special arrangement. Verification of your funds can be done in two ways:
1. Include a photocopy of your drivers license along with your check and your order will be shipped immediately – if the imprinted information on your check matches your drivers license information, we will send you your order request for in-stock currency by Certified mail on the same day that we receive your check and the drivers license photocopy
2. If you do not include a photocopy of your
drivers license along with your check – we will
wait 10 business days from the day we receive your
check before mailing your currency order.
All orders are subject to a review of the information that you submit, and we reserve the right to reject any order. All orders are screened through the list of Specially Designated Nationals provided by the U.S. Treasury.
What If You Do Not Have The Currency On Hand When I Place My Order?
If you are
opting for immediate delivery (see above) it usually adds one business day to
the time it will take for you to receive the currency from us. However, it sometimes takes longer to obtain
currencies for some of the countries in Central or
What Do You Do With The Information I Send You?
Information relating to your order will be stored in paper form in our office for five years as required by Federal law. After that time the information will be destroyed. We do not maintain any customer information in an electronic database.
Is There A Limit To The Amount of Currency That I Can Obtain Through The Mail?
Currency orders by mail are limited in amount to $500.00 (
Is This Service Available To Everyone?
No. We only
provide mail services to residents of the State of
Can Foreign Currency Be Obtained By A
Yes; however, special arrangements will need to be made to verify the entity and the funds used for payment.